Frequently Asked Questions

Everything you need to know about your Mackage experience.

How do I find the right size for my Mackage coat?

We recommend consulting our detailed Size Guide located on each product page. Our coats are designed with specific silhouettes—from 'Fitted' to 'Oversized'—so please consider your layering preferences when selecting a size.

What is your return policy for online orders?

We offer a 15-day return policy from the date of delivery for all full-price items. Products must be unworn, unwashed, and have all original tags and security seals attached.

Does Mackage offer a lifetime warranty?

Yes, Mackage products are protected by a limited lifetime warranty against manufacturer defects in materials and workmanship. This does not cover normal wear and tear, neglect, or improper care.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within North America. Express shipping options are available at checkout for faster delivery.

Are your down products ethically sourced?

Sustainability and ethics are core to our brand. All Mackage down is Traceable and Certified to the Responsible Down Standard (RDS), ensuring the welfare of the birds involved.

How should I clean and store my Mackage jacket?

For most down and leather products, professional dry cleaning by a leather or down specialist is recommended. During off-season, store your coat in a cool, dry place using the provided garment bag.